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Customer Care - Shipping and Return

Welcome to our customer care section, where we hope you will find all the information you need about everything we do here at Sentoheal. If you can’t find the answers you’re looking for here, simply email us info@sentoheal.com, and we will get back to you as soon as possible.

 

Do you deliver to my neighborhood?

Sentoheal delivers to Singapore and Rest of the world. All deliveries are by Registered Mail, or by Courier, where tracking is available

 

Shipping and Return in Singapore 

1. Free Shipping Zone ( Only valid within Singapore)

All items here are shipped with free shipping, you may add any other items to your bag. As long as there is at least one item from our free shipping zone, your delivery will be free of charge

We accept return or exchange within 7 days for the following cases

  • Defective item
  • Wrong item sent based on order placed
  • Exchange and Return will be at our cost

2. Courier SGD3.90, Free delivery above SGD60

Delivery is by courier company (tracking available)

Average delivery time is 3-5 working days.

We accept return or exchange within 7 days for the following cases

  • Defective item
  • Wrong item sent based on order placed
  • Exchange and Return will be at our cost

     

       

      Shipping and Return in Rest of the World

      Delivery is by Registered Post or Courier

      Average delivery time 2 - 4 weeks

      We accept return or exchange within 7 days for the following case

      • Wrong item sent based on order placed
      • Exchange and Return will be at our cost

       

      •  Return or Exchange for any other reason

      Return or exchange will only be accepted at our sole discretion  

      Please contact us within 3 days upon receiving your items. If the product is unopened and in its original condition, we will assist you further, customer will have to bear the return/exchange cost. 

      Please note that not all items can be exchanged/returned. Items without the outer packaging (For example, hair sprays, wipes, face wash etc has no outer packaging) cannot be returned/exchanged. This is to ensure all our customers that they are the first person to open up and use the product they have received

       

       

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