Shipping and Return Policy

Do you deliver to my neighborhood?

Sentoheal delivers to Singapore and rest of the world. All deliveries are by Shopee Express, Qxpress/TracX, or Singpost Registered Mail.

Tracking is available for all modes of delivery.

Shipping in Singapore

Deliver fee of SGD5 applies to all orders.

Free delivery above SGD50.

Average delivery time is 3 - 7 working days.

Shipping to the Rest of the World

Delivery is by Registered Post or Courier

Average delivery time 2 - 4 weeks

Return or Refund

We only accept return or refund within 7 days for the following cases:

1. Received defective item(s)
2. Received incorrect item(s)
3. Received expired item(s)
4. Order has missing item(s)

Full unpacking video is required for all cases.

If your order includes any of the issues listed above, please contact our customer service at info@sentoheal.com within 7 days of receiving your order.

Terms and Conditions for Returns & Refunds:

All return and refund requests are subjected to the following terms and conditions.

Items must be in their original purchase condition.

Packaging must remain unopened and must not be defaced in any way.

Items purchased as part of a set or multi-item pack must be returned as a complete set.

Items marked as Non-returnable and/or Non-refundable on sentoheal.com will not be eligible for return or refund.

All Gift with Purchase (GWP) items must be returned along with the original purchased item(s) to qualify for a full refund. Failure to return the GWP item will result in the value of the gift—based on its recommended retail price—being automatically deducted from your refund.

Products Excluded from Our Return & Refund Policy

To maintain the highest standards of health, safety, and hygiene, certain products are excluded from our Return and Refund policy. These include:

• Short-Expiry Products
  Products sold with a short shelf life (i.e. near expiry at the time of purchase) are clearly indicated on the product page and/or during checkout. These items are not eligible for return or refund unless they are defective, damaged or expired upon receipt. By purchasing such products, customers acknowledge and accept the stated expiry condition at the time of sale.
• Personal Care and Hygiene Products
  Products such as toothbrushes, razors, sanitary items, adult care products, and disposable underwear are non-returnable once opened or used, due to hygiene considerations.
• Opened or Used Beauty Products
  Skincare, haircare, cosmetics, and fragrances that have been opened or used cannot be returned for hygiene and safety reasons.
• Health Supplements and Medications
  All vitamins, supplements, and over-the-counter medications are non-returnable due to regulatory restrictions.
• Sexual Wellness Products
  Intimate care products are non-returnable for hygiene purposes.
• Fitness Aids and Wearables
  Items such as knee guards, elbow supports, and similar fitness wearables are non-returnable once worn or used, for hygiene and safety reasons.
  
• Perishable or Temperature-Sensitive Products
  Food products and certain natural or organic products with limited shelf life or special storage requirements are not eligible for return.
• Gift Cards and eVouchers
  These are non-refundable and non-returnable.

If you can’t find the answers you’re looking for here, please contact us at info@sentoheal.com, and we will get back to you as soon as possible.